Progressive's Catastrophe Services team
Members of our Catastrophe Services team are specially trained claims representatives who work in areas hit by severe weather. The team — an extension of Progressive's claims service — responds to weather-related emergencies, such as hurricanes, hailstorms, tornadoes, and floods, affecting many customers.
The team works with local Progressive people to determine the extent of damage and the number of customers affected. Representatives then implement a plan to help customers recover quickly.
Areas of expertise
Catastrophe response that's quick, caring, and fair
Our dedicated Catastrophe Services team may be dispatched to affected areas as soon as it's safe for them — in many cases, within 24 hours of the severe weather event. Our approach and areas of expertise are designed to help you recover as quickly as possible. Learn more about our catastrophe claims process.
Products covered
The following vehicle and property insurance products are supported by the Catastrophe Services team and Progressive's claims service:
Latest equipment
National Catastrophe Response representatives are equipped with a digital camera (to document and transmit damage information), a laptop computer with claims software and state-of-the-art wireless communication equipment, and transportation to take them into disaster areas.
Claims reporting
Customers affected by a local catastrophe can log in to report a claim 24/7. Catastrophe-trained specialists handle claims.
Claims results
When needed, the Catastrophe Services team launches its emergency response programs as soon as it's safe to enter a disaster area. This proactive approach helps resolve claims as quickly as possible.
Special services
Progressive often establishes drive-in claims operations near the affected area, where claims representatives are available on-site to consult on damage and get to work settling your claim.
